This policy explains how we, Engraved Oak Company Limited of 18 Santa Maria Way, Stourport-on-Severn, Worcestershire DY13 9RX, use your personal information which you provide to us when using our website, www.theengravedoakcompany.co.uk. We take our responsibilities for managing your personal data seriously.
Ordering goods from us
When you order goods from us we will require information from you in order to process your order. We will request you to provide your name, email address and your residential address for delivering your goods. In some cases we may also request your telephone number. These are all essential to enable us to perform our contract with you.
We may also pass on your name and postal address to couriers and other delivery agents in order to deliver your goods.
Signing up to our mailing list and remarketing
Personal information may also be collected automatically using cookies. See below.
In addition to sharing your personal information as described above we may also need to share your personal information in the following situations: -
- For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be as part of service such as fraud prevention.
- Where your data may be required to protect against harm to the rights of property or person as permitted by law.
- Where your data may be required to prevent or protect serious physical harm to an individual.
- If we are involved in an acquisition, a merger, sale of assets, or liquidation.
Apps we use on our website
The following apps are used on our website in order to help deliver our products to you: -
We use the following additional apps on our website:
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use the following cookies on our site:
Site Specific Cookies - The site also uses session and user ID cookies to enable us to provide a better service to you. This enables the website to record whether you are logged in and whether you have placed something in the shopping basket. [This needs to be specified]. If you decide to disable this cookie then some of the functionality of our website may be disabled and we may not be able to offer our full service to you.
Social Media Cookies – We may use various social media sites including www.facebook.com , www.youtube.com and www.twitter.com . Social media cookies permit members of various Social Media websites the ability to like, share and bookmark various pages within www.theengravedoakcompany.co.uk. You can find out how to block these cookies for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org .
Google Adwords is enabled on our website. Google acts as a data controller when it collects information regarding you and your browsing preferences through Google Adwords. You may opt out of seeing personalised ads. This link explains how - https://support.google.com/ads/answer/2662922?hl=en . Please note that it is not possible to stop seeing all ads on websites.
Access to your information and your rights
You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. You have the right to have any inaccuracies corrected or removed, or to instruct us to cease processing of your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so. There is no fee for this. However, subsequent copies of such information within an unreasonably short period may be chargeable.
To request a copy of the personal data that we hold on you please contact please email us at firstname.lastname@example.org.
You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data. If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so. You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.
You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at https://ico.org.uk.
Retention of Data
We hold your personal data only for as long as is necessary for the specified purpose. Typically, your personal data is deleted within [xx] months after your order has been completed.
Last updated May 2018.